What is porcelain stoneware?
It is a special composition of raw materials combined with a manufacturing technology making this material almost completely vitrified and thus completely unabsorbent with very high qualities of resistance to wear, remaining unaltered over time.
What is meant by sorting grade?
The first grade refers to material without any defects and featuring the characteristics set by the standards.
In the grades lower than the first grade, materials are classified on the basis of the type and quantity of imperfections (e.g. base tone different, presence of spots more accentuated with respect to the first grade, slight chipping etc..).
What is meant by Tone?
In the ceramic sector the term "Tone" refers to the level of brightness of the colours: within one base colour, a material with greater or less brilliancy (e.g. lighter or darker, with stronger or weaker veining). Using different tones when laying tiles a "shaded" effect is created.
What is meant by calibre?
The actual size of the product (e.g. 30x30) may be slightly larger or smaller than the nominal size, even after specific processing (e.g. grinding). The real size of the products contained in each box, technically called "calibre", is specified on the packaging and on the sales documents. To lay "multi-size" tiles, compatible calibres must be matched together.
What is meant by water absorption?
The best ceramic flooring materials feature a surface uniformity which, when enlarged under a microscope, shows micro-pores, usually not visible to the naked eye.
The quantity of these micro-pores is determined by the water absorption test. According to the standard, a tile is completely vitrified with a water absorption percentage of <0,5%. Our tiles have a water absorption null rating in the order of 0,04%.
All our products have full guarantee varying from 20 years to life time .
What are the conditions of guarantee?
The guarantee is only valid for first grade materials that have to be replaced completely or in part after laying because they do not comply with the following technical features.
Frost and thermal shock resistance:
COMPRESSIVE STRENGTH (materials laid are resistant to a compression load of up to 1,500 Kg/cm2);
RESISTANCE TO FOOT TRAFFIC ABRASION (our Company is not subject to loss of material over 175 mm3 according to the ISO 10545-6 test due to
foot traffic wear under any conditions of use);
Resistance to chemical agents;
CLEANABILITY; (Tiles remains completely cleanable over time by simply using commercial detergents, even after long and hard use).
The following defects are not attributable to the product and consequently are not under guarantee:
- Abnormal stress with respect to the normal use of the tiles, or application not in line with the normal use of the product.
- Malformations caused by foreign agents and/or bodies.
- Mechanical and/or manual abrasions and anomalous and/or intentional alterations.
- Manufacturing or transport defects evident before the tiles are laid.
- Damage resulting from laying not conforming to the DIN 18352 and/or more generally not in line with the rules of the trade and/or more simply with the rules
for laying tiles.
What needs to be done after the product is laid?
The only thing to be done after laying and filling the joints is to wash the surface with an acidic product (there are special types on the market) to eliminate
the cement sediments which tend to retain dirt and give an unpleasant appearance to the surface.
How first cleaning is done?
The first careful and timely cleaning is very important. 36-48 hours after laying and jointing, it is necessary to clean the floor very carefully to remove residues
of cement and filling materials.
It is advisable to wash just a few square metres at a time using an acid based descaling detergent suitably diluted in water (1 part of acid in 5 parts of water
is recommended); then rinse several times with a cloth and clean water. In particular for rustic floors, it is advisable to use a wet/dry vacuum cleaner to
avoid spreading the dissolved dirt which may reappear in the depressions of the surfaces.
Floor protection after installation
After the laying and cleaning we advise you to pay special attention to the protection of the floor to avoid damage while the builders are finishing off. It is best
to cover the whole surface with suitably thick cardboard.
Our products are easy to keep clean, in line with our commitment to the environment.
The methods and frequency of cleaning must, however, be adequate for the use of the floor.
For effective maintenance we advise you :
1. not to leave dirt on the floor for too long;
2. to wash the floor regularly using only water (dirt does not always need detergents to be removed);
3. to use ordinary commercial detergents in moderation when dirt is due to organic materials, fats, oils etc.;
4. to rinse with clean water.
It is also advisable to protect the floor from abrasive dirt such as sand and gravel by taking a few simple precautions (the use of suitable mats placed at
Special maintenance is necessary when accidents cause marks and/or dirt due to particular substances. In these cases professional detergents must be used, specific for the type of marks or stains to be removed. The best results are often obtained if appropriate detergents are used together with floor washing machines and wet/dry vacuum cleaners.
TYPE OF MARK
Special maintenance is necessary when accidents cause marks and/or dirt due to particular substances. In these cases professional detergents must be used, specific for the type of marks or stains to be removed .The best results are often obtained if appropriate detergents are used together with floor washing machines and wet/dry vacuum cleaners.
For stain as:
TAR \ RUBBER INKS MECHANICAL OILS \ SILICONE OILS \ TYRES \ RESINS OR ENAMELS. Use royal water or king's water, acetone, diluents, trichloroethylene, or nitrogen based product
For stain as:
CEMENT \ CALCAREOUS EFFLORESCENCES \ CHALK \ METAL RESIDUES \ WATER BASED WALL PAINT \ SILICONE \ CHEWING-GUM \ RUST \ PLASTER \ FELT PENS
Use acid base productt
For stain as :
COFFEE \ ANIMAL FATS \ VEGETABLE FATS \ ICECREAM \ KETCHUP \ MAYONNAISE \ JAM \ LINSEED OIL \ LIPSTICK \ CANDLE WAX \
Use alkaline base products
For stain as:
BEER \ WINE \ COKE
Use alkaline or acid base products